Return & Refund Policy
Refund Policy:
We are committed to providing high-quality services and products. Due to the nature of our herbal product, we do not accept returns of opened or used items. replacements are only provided if the wrong product was sent.
Eligibility for Refund:
To be eligible for a refund, you must:
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Have purchased our product or service within the last 15days
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Have followed the instructions provided and used the product or service as intended.
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Not have achieved the desired results despite proper use.
Refund Process:
If you are eligible for a refund, please follow these steps:
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Contact us via email or live chat within 15 days of your purchase.
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Provide a detailed explanation of the issue and why you are requesting a refund.
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Our customer support team will review your request and respond within [3-5 days]
Important Notice:
Damage Control or Incorrect Orders
If you receive a damage , defective, or incorrect product, please contact us within 48 hours of delivery with your order number and clear photos of the item. after reviewing your request, we will determine whether a replacement is appropriate.
Replacement policies:
If your request is approved we may replace the product with the same item or an equivalent product at no additional cost. We do not provide cash refunds unless required by applicable law
Exceptions:
Please note that we do not offer refunds for:
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Products or services that have been used or partially used.
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Customized or personalized products.
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Products or services that are deemed to be working as intended.
By purchasing our product or service, you agree to our refund policy and terms of service.