Shipping and delivery policy

“At Imo Center, we are committed to delivering our products to customers promptly, safely, and efficiently. To ensure seamless distribution, we have established a strategic shipping network that is strongly supported by our production operations in West Africa.

Our logistics system is designed to provide reliable delivery services, maintain product quality, and meet the growing demands of our customers across different regions.”

Production and Shipping Hub

Our production facilities in West Africa, the United States, and Brazil provide us with direct access to authentic craft materials, ritual tools, spiritual resources, and traditional ingredients, allowing us to create high-quality products with care and authenticity.

Following production, our products are distributed through strategically located shipping hubs across the globe to ensure fast, secure, and reliable delivery.

Through our well-established international network, we proudly serve customers worldwide with efficiency, professionalism, and dedication.

We provide reliable worldwide shipping through our strategically located distribution hubs:

Africa, Europe, and the Middle East: Orders are shipped directly from our distribution center in West Africa, Nigeria, ensuring secure, reliable, and efficient delivery to customers worldwide.
North America: We proudly offer shipping services to customers across the United States and Canada directly from our West Africa distribution hub in Nigeria, ensuring reliable and secure international delivery
South America: Customers across South America are served directly from our West Africa, Nigeria distribution hub, ensuring reliable international shipping and timely deliveries.
Please NOTE that most of our shipments are dispatched directly from our West Africa, Nigeria distribution hub. We partner with trusted international courier services such as DHL and FedEx to ensure secure, fast, and reliable delivery worldwide.

Ongoing Expansion
As we continue to grow internationally, we remain committed to improving our shipping network and delivery services. More destinations and better shipping solutions are coming soon.

Tracking and Updates

Shipping Methods and Estimated Delivery Times

North America (US & Canada): Fast and secure delivery within approximately 7–20 business days via express international shipping from our West Africa, Nigeria hub.
South America: Orders are typically delivered within 7–20 business days through our professional global shipping network.
Europe: Customers across Europe can expect delivery within 7–20 business days using trusted courier and local delivery partners.
Africa: Deliveries across African countries generally arrive within 1–7 business days based on location and logistics coverage.

Lost or Damaged Shipments

Delivery Signature

Once your order has been shipped, a tracking number will be sent to you via email or provided directly by one of our support agents through your preferred communication platform.
You can use this tracking information to monitor the progress and delivery status of your shipment in real time.

Please note that certain deliveries may require a signature upon arrival. If you are unavailable at the time of delivery, we kindly recommend arranging for an authorized person to sign for the package on your behalf to ensure successful delivery.

Please Note that we carefully handle and package every shipment, occasional delivery issues such as loss or damage may occur. If you experience any shipping-related problems, please reach out to our support team, and we will gladly assist you in resolving the issue as quickly as possible.

Placing an order with us signifies your acceptance and understanding of our shipping policy.